Legal Warning published in this webpage identifies the owner as
described in accordance to the established terms of the Art. Nr. 10
from the Law of Services of the Society of the Information and of
Electronic Commerce in the Spanish Law, and contains information on
the policy regarding the protection of personal data.
this is the reason why the transactional
the moment when the client
the order confirmation. For this reason, MOLGRA, S.L.U
recommends the complete reading of the present legal warning and its
general conditions, before proceeding with orders.
The present contract is settled within the legal framework
established within the Rules of the Electronic Commerce by the Law
34/2002 of Services of the Society of the Information, and of
Electronic Commerce, considering Law 7/1996, of January the 15th
for arrangements on the retail commerce, taking into account
Law 7/1998, of April the13th, on general conditions of hiring, and
the Real Decreto Legislativo 1/2007, of November the 16th,
by which the refunded text of the general Law for the defense of the
consumers and users and Law 3/2014 has been approved, on March the
27th . The contracting Terms are as following.
Features of the Products
The characteristics of products presented in this site appear on the
screen, underneath the visual identification of such.
The effective prices will be applied as shown on the webpage at the
time of finalizing the order. The price of products is detailed next
to each item visually. It does not include the VAT, the tax is to be
applied at the moment of presenting the purchase invoice.
Lenguages for making an order
steps to follow
In order to make the order, the user needs to be registered.
the case of not being registered, he or she will have to facilitate
some personal data, and to accept the Legal Warning regarding
Privacy and its corresponding Policy, and the contracting
conditions, receiving a name of user and a password. In case of
being registered already, the user will only have to facilitate the
userīs name and the password.
The user will have to select the articles that are of his / her
interest, select the desired quantities of each selected item, and
finally click in the corresponding button to add the selected items
to the shopping cart. At any time you can review the content of the
shopping cart, where you will be able to check the selected articles
and their price without VAT.
Furthermore, the user has the possibility to include some
observations in his / her order. From the very last window, before
sending the order for confirmation, there exists the possibility to
correct, change or cancel the selected products.
When the User has finished choosing the products and reviewing the
order, he or she clicks the option
the order. Once the process gets finalized, the user receives an
When the order is finalized, it can be printed out by the User.
Order Confirmation Receipt
Whenever the company receives an order through the Web page, it
sends a confirmation e-mail to the User within the 24 hours
following its reception, excepting the case when such delay
corresponds with a holiday or a week-end. In this case, the order
confirmation is sent during the following working day after the
Forms of payment
MOLGRA S.L.U. offer different payment means, that are agreed with
the Client at the moment of registering him or her as a Client
within our Data Base.
In accordance to the arranged Terms as exposed in Art. Nr. 71 from
the Real Decreto Legislativo 1/2007, within the General Law for the
Defense of the Consumers and Users, the buyer can proceed with
returning the goods he or she bought within fourteen natural days
following the reception of the merchandise, as long as such goods
satisfy one or several criteria as mentioned below:
- The acquired article does not work, or it is broken, or it misses
some of the components that are mentioned in the productīs
description by Molgra S.L.U.
The Customer bought an article by mistake. In this case the return
of such an item can be processed, as long as the item arrives
Molgraīs warehouse in the same state and conditions as it was
formerly shipped out. In the case of sealed products, they can be
returned as long as the seal has not been opened.
The Customer did not receive the product that has been ordered. In
this case the customer gets paid back on the basis of the shipments
where the tracking numbers confirms that the missing item could not
have been received.
If the client satisfies with some of the conditions above described,
the return of the article might be processed, taking into account
that the shipping cost is charged to the Client, with exception of
those items that were sent to the Client erroneously. The product
expected to be returned has to be sent to MOLGRA S.L.U.
Once the returned item has been received by MOLGRA S.L.U, and its
conditions verified, the Customer gets paid back in the form of a
credit note booked into his / her account. No order cancellation,
and no return can be accepted, when the delay for
return/cancellation has been exceeded.
Shipping and Transport Conditions, Delivery Delays
The charge for shipment is not included in the price of the products
displayed in the Web. The conditions related to shipment costs are
set with the client when he or she opens an account with us in our
data base. In the case of products returned to MOLGRA S.L.U., (Art.
44 of the Law of Arrangement of the Commerce), the shipping expenses
will be the responsibility of the client, excluding the cases where
the return is caused because of articles sent erroneously.
MOLGRA S.L.U reserves itself the right to unilaterally modify the
price of the products presented on this website. The same prices set
on the products will be applied for billing at the moment of
finalizing the order, to make sure that the client receives the
correct price of the products.
Doubts or Claims
The user can address his doubts, claims or questions regarding the
DE CERVERA nš16, 25300 TĀRREGA, -LLEIDA-, SPAIN.
Phone number: +34 973 31 23 04